Terms and Conditions

  1. Online selling contract definition

    Online selling contract means a distance contract between a store, Folks A&N SNC based in Verona - Via Sole n. 7, and a consumer using internet. All contracts will be closed directly by the user access to website folksverona.com, where client will finalize the online purchase of goods. It's assumed that final user is the person that is buying service or goods not for his professional activity. Here follows all the conditions that will be valid until changed by the supplier. Any change of conditions of sale will be affective from the time they are published on website and will refer to sales made from that moment onwards.

  2. Sells prices and terms of purchase

    All goods prices, that are a consumer offer according to article 1336 c.c., including Italian taxes. Any shipping cost will be shown in website and the client has to check it before buying. For foreign delivery other additional costs provided by the destination State will be pay by costumer. The purchase contract is concluded through providing and the expressed consensus of manage personal data.

    The shipping time for Italy, after currier has taken the package, is on 24/48 hours. For Europe Delivery the estimated delivery is in 72 hours. For United States and Australia it takes 7 days. Orders placed in holiday will be processed on the first working day.

  3. Obligations of the buyer

    The client, after online order closing, has to print and save this general purchase conditions that he had also accept in buying procedure, as well as the specific characteristics of the purchased product, according to artt. 3 and 4 of the italian Decr. Legisl. n. 185/1999. It is strictly prohibited to provide false data during the registration process required for activating the process for the execution of this contract and all subsequent communications. The personal data and e-mail address must be real data and not some of other person. It is expressly forbidden to make double entries for a single person or enter data of third parties. The company reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

    In the event of non-delivery caused by wrong address, false or lack information and/or absens, FOLKS A&N SNC reserves the right to charge the consumer any costs of storage products.

  4. Right of withdrawal and complaints

    Consumers who, for whatever reason, are not satisfied with your purchase could cancel the purchase without penalty and without specifying the reason within the term of 10 working days from the conclusion of the contract. The withdrawal must be expressed by sending an e-mail to the following address : specifying in the object "withdrawal". The consumer may not exercise this right of withdrawal for the same products made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. Within the stipulated period of 10 days, must be returned to the sender all purchased goods intact and in their original packaging without forgetting the receipt, without any lack, at the following references : FOLKS A&N SNC - Via Sole 7 - 37121 Verona - Italy. Return costs will be borne by the customer. Until goods delivering to supplier, the company disclaims any responsibility in case of theft, damage or loss of the package during the shipment.

    After the withdrawal request and the goods delivering, will forward a voucher for the full amount paid by the consumer with a 30 days validity.

    In case of faulty goods, please contact the company directly at the email address or phone number (0039) 045 8033068.

  5. Termination clause

    FOLKS A&N SNC has the right to terminate the contract of sale providing a written notice to the customer with adequate and justified reasons. In this case the customer will only be entitled to a refund of the amount already paid.

  6. Jurisdiction and Venue

    Any dispute relating to the application, execution, interpretation and breach of online purchase contracts in folksverona.com is subject to Italian jurisdiction. These conditions are reported according to Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between suppliers and customer, relating to this contract, will be a competence of the court of customer's residence or elective domicile (Art. 1469 Bis N. 19). For all other forums of Verona.